Customer Support & Documentation Review Associate

Job description

Here at PeopleKeep, we help make health care affordable for thousands of small business employees and their families. Now is an exciting time for our business, as we’re looking to expand our product set/portfolio to enable businesses to do even more for their employees, making it easier to attract, hire, and retain great talent. Each day, our team hears how much our customers love our product and the support they get from our team. Come join our team and make a difference for our customers!


What you’ll do for us:

You’ll help our customers Monday through Friday during normal business hours make the most out of their benefit, making a real difference for real people and their families. You’ll be our ultimate flexible team player, able to help customers directly via email, chat, and outbound calls as well as review user-submitted expenses for eligibility.  Don’t worry, you won’t be doing both at the same time! 


We don’t monitor call times and there aren't any scripts to follow, instead you’ll be encouraged to be yourself. In the morning, you might investigate and troubleshoot technical product questions with a customer in live chat and in the afternoon review user submitted insurance premiums. Other things you will do in this role include: 

  • Be an advocate for our customers by ensuring their voice is heard within PeopleKeep

  • Work with a variety of software tools to create great customer experiences

  • Work closely with the team to help define eligibility and policy rules

  • Collaborate with other teams to help move the company


What this role will do for you:

You’ll expand your knowledge of working parts of a SaaS start-up by collaborating with cross-functional teams including marketing, sales, customer success, product, and design. You’ll also hone strong communication and problem solving skills to aid in your career development. You’ll be trusted to work with autonomy so you and the team can thrive.


Perks and Benefits:

  • Health Benefits
  • 401K including company match
  • Stock options
  • Cell phone reimbursement
  • Education reimbursement
  • Transit reimbursement
  • Unlimited PTO
  • Free drinks, snacks, and company catered lunches

Requirements

  • Positive attitude
  • Excellent written and verbal communicator
  • Adaptable to new technology 

  • Able to type at least 50WPM

  • Enjoy a fast paced environment

  • Effective Communication 

  • Great listening skills

  • Self motivation

  • Time management and organization skills

  • Attention to details 

  • Critical thinking 

Please submit your resume as well as a cover letter responding to the following questions: 

1. Why do you think PeopleKeep is the place for you? 

2. Tell us about a memorable customer experience you’ve had or given. Why was that memorable?