Customer Service Representative

Job description

Come join our fast paced and growing company. We have entry level customer service positions with opportunities to grow anywhere the company.

The Service Representative is a top-performer with a proven track record. Ideal candidates will thrive in a metric-based, high-performance environment. Service Representatives work with prospective customers to support PeopleKeep's new way of offering benefits - personalized benefits.


  • Provide world class service.
  • Review documentation submitted in the software.
  • Assist with the setup and use of our software for small businesses and their employees.
  • Investigate and resolve customer issues using a wide range of tools and methods.
  • Troubleshoot errors and help resolve difficult questions.
  • Make outbound calls to customers when the resolution would be easier over the phone.
  • Work closely with other teams as needed to provide a seamless experience to our customers.
  • Stay current on all product releases and training for an ever growing product.
  • Drive customer service objectives and meet customer expectations. 
  • Communicate clearly the progress of service initiatives to all teams.
  • Assist with high severity service requests.

Requirements

  • Bachelor's degree
  • Excellent verbal communicator
  • Excellent writing skills
  • Fast typer and great with technology
  • Enjoys fast paced working environment
  • Likes solving hard problems
  • Enjoys working with data